TuringSense Limited Warranty and Return Policy

This Limited Warranty and Return Policy (“Policy”) applies to all products offered by TuringSense, Inc. (“TuringSense”), purchased from TuringSense.com and branded with a TuringSense mark, including products marked with the “Pivot” mark (such products, the “Products”).  This Limited Warranty and Return Policy is extended only to the original end-user purchaser or the person receiving the product as a gift (as to either party, “you”), and shall not be extended to any other person or transferee.

 

Return Policy

Subject to the limitations in this Policy, you may request, within 30 days from the date of purchase, to return Products to TuringSense for a full refund of the original retail price.  You may request a refund by following the instructions set forth in the section below entitled “Obtaining a Refund or Warranty.”  Shipping and handling charges, taxes and any additional fees are not refundable.  All returned Products must be in good physical condition, the quality of which will be determined by TuringSense in its reasonable discretion.  All returned Products must be returned with all original accessories and devices.

 

Limited Warranty

Products are warranted to be free from defects in materials or workmanship for one year from the date of original end-user purchase.  Within this period, TuringSense will, at its sole option, repair or replace any components that fail in normal use with new or refurbished replacement components. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost.  TuringSense may request that you replace defective components with new or refurbished user-installable components that TuringSense provides in fulfillment of its warranty obligation.  A replacement component, including a user-installable component that has been installed in accordance with instructions provided by TuringSense, assumes the remaining warranty of the original component or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.  THE FOREGOING SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

 

This Limited Warranty applies only to hardware products manufactured by or for TuringSense that can be identified by the “TuringSense” or “Pivot” trademark, trade name or logo affixed to them.  The Limited Warranty does not apply to any non-Products, even if packaged or sold with Products.  Manufacturers or suppliers, other than TuringSense, may provide their own warranties to you, but TuringSense, insofar as permitted by law, provides such non-Products “as is.”  Software distributed by TuringSense with or without the TuringSense or Pivot brand name (including, but not limited to system software) is not covered under this Limited Warranty.

 

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage arising from failure to follow instructions relating to the product’s use; (v) damage caused by service performed by anyone who is not an authorized service provider of TuringSense; (vi) damage to a product that has been modified or altered without the written permission of TuringSense, or (vii) damage to a product that has been connected to power and/or data cables that are not supplied by TuringSense.  In addition, TuringSense reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country. Products are intended to be used only as informational tools and must not be used for any purpose requiring precise measurement.  TuringSense makes no warranty as to the accuracy or completeness of data displayed by any Product.  TuringSense does not warrant that the operation of any Product will be uninterrupted or error-free.

 

This warranty is void if the label bearing the serial number has been removed or defaced.

 

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. TURINGSENSE’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

 

IN NO EVENT SHALL TURINGSENSE BE LIABLE, RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY LEGAL THEORY, FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO FOR ANY TRAFFIC FINES OR CITATIONS, DAMAGE TO OR CORRUPTION OF DATA, ANY COSTS OR RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH TURINGSENSE PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT WHETHER RESULTING FROM THE USE MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

 

FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. This Limited Warranty is governed by and construed under the laws of the country in which the product purchase took place.  Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by country, state or province, including specific legal rights related to dispute resolution.

 

Obtaining a Refund or Warranty

For specific instructions about (a) how to return your Product or (b) how to obtain warranty service for your Product, please contact TuringSense customer service using the contact information here: support@turingsense.com.  In general, you will need to deliver your Product, freight charges prepaid, in either its original packaging or in equally protective packaging to the address specified by TuringSense customer service.  You assume the risk of loss or damage to any returned Product or any Product sent for warranty service.  If you return a Product to TuringSense without an authorization from TuringSense customer service, you may be subject to a restocking fee of 15% of the original price of the Products.  Before you deliver your Product for a return or warranty service, it is your responsibility to remove any removable storage media and back up any data, software, or other materials you may have stored or preserved on your Product. It is possible that such storage media, data, software or other materials will be destroyed, lost or reformatted during service, and we will not be responsible for any such damage or loss.